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Privacy policy


Recent Changes to Our Privacy Policy


The privacy and security of your information is very important to us. We have made material changes to the Privacy Policy that apply with respect to information that you provide on or after the date indicated in the “Last Updated” legend above. These changes include:

  1. Detailed information regarding what personal data and other information we collect from you, how we collect it, and how it is used;
  2. Further descriptions of the parties with whom and for what purposes your data is shared.

To learn more, please review the full Privacy Policy below.


Penta Hotels Worldwide GmbH and its group companies (collectively, “Penta”, “we”, “our” or us) are committed to safeguarding your privacy and want you to be familiar with how we collect, disclose and otherwise use information about you. References in this Privacy Policy to “Penta”, “we”, “us”, or “our” are references to the entity responsible for the processing of your personal data, which generally is the entity that obtains your personal data in the respective case. This entity also is referred to as the data controller.

This Privacy Policy describes our practices in connection with the information that we collect from you when you visit our websites or any websites that link to this Privacy Policy (the “Site”) and when we communicate with you through e-mail messages that link to this Privacy Policy (collectively, including the Site, referred to as the “Services”). This Privacy Policy also describes our privacy practices when we communicate with you by offline channels, such as when you provide your information to our call centers, or in person, or when you stay at any of our hotels (“Offline Services”).

Penta manages the hotels on behalf of third party hotel owners (“Owners”), which includes determining the purposes and means of the processing of personal data in the course of the operation of the hotel. When information is collected from you at the hotel, including when you make reservations in the hotel, Penta is the responsible controller of your personal data and the processing of your information will be governed by Penta’s privacy practices as set out herein, unless specifically set out otherwise. Whenever reference is made to “Services” herein, its shall equally mean “Offline Services”.

This Privacy Policy sets out the basis on which we will process personal data we collect from you or that you provide to us, and your choices with respect to that data.

This Privacy Policy excludes those websites and online services that have separate privacy policies and do not incorporate this Privacy Policy by reference or otherwise.

Different privacy policies may apply to other parts of our web presence – for example, web pages for online recruitment.

Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements, such that our practices may be more limited in such jurisdictions. We will specifically inform you, if this is the case.


Please read the Privacy Policy carefully. By providing your personal data and other information through our Services, you acknowledge that your personal data will be processed pursuant to the terms of this Privacy Policy. If any term in this Privacy Policy is unacceptable to you, please do not use the Services or provide any personal data.