FREQUENTLY ASKED QUESTIONS.

The easiest way is to book directly via the official Penta hotels website. You’ll see all available room types, offers, and the most accurate information for each hotel.

Yes, Pentahotels can be booked via online travel agencies like Booking.com, Expedia or Hotels.com. However, booking directly with Pentahotels often comes with added benefits—especially through the Penta Friends loyalty programme, including 10% off rooms, 10% off food & drinks at the Pentalounge, and flexible early check-in and late check-out.

Booking directly with Penta hotels gives you maximum flexibility for changes and special requests, plus access to exclusive offers. As a Penta Friends member, you’ll enjoy 10% off rooms, food & drinks at the Pentalounge, and flexible early check-in and late check-out.

Yes, contacting Penta hotels directly is often the best option for special requests or changes. You can also email the team at reservations@pentahotels.com.

Often yes, depending on availability. It’s best to contact Penta hotels directly in advance or email reservations@pentahotels.com so the team can try to keep you in the same room.

Some Pentahotels offer day-use rooms depending on location and availability. The easiest way is to contact the reservations or front office team directly.

Standard rooms typically include a comfortable bed, private bathroom (often with a rain shower), free Wi-Fi, a TV, a desk/work surface, and essentials like a hairdryer. Exact features can vary by hotel and room category.

Yes, all Pentahotels offer Plus rooms for extra space. Additionally:

- Bremen, Rostock, Eisenach & Wiesbaden offer studios with kitchen and family rooms.

- Wiesbaden, Reading, Paris CDG, Brussels City Centre, Leuven & Liège offer junior suites with separate living and sleeping areas - ideal for working and relaxing.

Noise levels can vary by hotel and room location (street-facing vs. back-facing). If you’re a light sleeper, it’s best to request a quiet room (for example: higher floor, away from the street, or courtyard-facing), subject to availability.

Not as a standard category everywhere. The best option is to request a quiet room when booking or at check-in.

Only Pentahotel Leipzig has a swimming pool. Several locations including Braunschweig, Eisenach, Kassel, Leipzig, Rostock and Paris CDG offer a sauna.

Yes, all Penta hotels have a gym.

Most are open 24/7, while some have specific hours:

- Bremen: 06:00–23:00

- Eisenach: 07:00–22:00

- Braunschweig: 07:00–22:00

Please check your hotel’s details for exact times.

Not necessarily. The Pentalounge concept often includes games or social areas, but the exact setup (pool table, consoles, foosball, etc.) varies by hotel.

Yes, community kitchens are available at selected locations: Liège, Bremen, Wiesbaden and Eisenach.

Yes, some Pentahotels offer bike rentals:

- Kassel: 2 bikes

- Leipzig: 4 bikes

Rental fee: €5 per day

Yes. All hotels offer Plus rooms with space for baby cots, and extra beds are available on request for a fee (except for Brussels Airport). Bremen and Rostock also offer dedicated family rooms.

Yes, connecting rooms are available at: Brussels City Centre, Leuven, Liège, Bremen, Braunschweig, Eisenach, Kassel, Rostock and Wiesbaden (subject to availability).

Family-friendliness can vary by location and depends on what matters most to you - room size, facilities, location, or on-site activities.

Based on guest feedback and available amenities, the following locations are often a good fit for families:

- pentahotel Leipzig – Top pick for families

Particularly popular with families thanks to its indoor swimming pool, spacious rooms, games in the Pentalounge and a central, well-connected location.

- pentahotel Wiesbaden

Offers family-friendly rooms and additional wellness facilities, making it a good option for longer stays.

- pentahotel Reading

Known for its relaxed atmosphere, games and easy access to shops, restaurants and transport links.

- pentahotel Kassel

A practical choice for families thanks to its proximity to the main train station and nearby green spaces.

- pentahotel Rostock

Well-rated for families looking for a comfortable city stay with good access to local attractions.

Some locations offer paid transfers or can arrange taxis. Pentahotel Paris is one of the hotels offering paid airport transfers. Availability varies by hotel.

This depends on the city. For the most accurate answer, check the location details on the hotel page or ask the hotel team for the best route. Pentahotel Kassel is the closest to a train station, but also Pentahotel Reading, Pentahotel Braunschweig and Pentahotel Leipzig are just a short walk from the train stations.

This varies by property and room type. Some hotels have terraces or higher-floor spaces. Check the specific hotel page or ask what’s available during your dates. The Penta hotels with notable city views or terrace spaces available to guests are the Pentahotel Brussels City Centre and the Pentahotel Leipzig.

Sustainability at Pentahotels is built around a long-term ESG strategy focusing on environment, social responsibility and governance.

Key initiatives include:

- Green Key certification across all Pentahotels

- Reducing waste through reuse, recycling and cutting food waste

- Monitoring energy, water and resource consumption with dedicated tools

- Promoting more sustainable travel options, such as bike usage

Pentahotels also work with strong partners to drive impact:

- Too Good To Go to reduce food waste

- RECUP to minimise single-use coffee cups (Germany)

- Click A Tree, with over 2,200 trees planted through the Green Room initiative

In addition, guests are encouraged to take part through simple actions like saving water and energy during their stay.

For more details, visit: Sustainability